TERMS & CONDITIONS
1. About These Terms
These Terms & Conditions govern your use of the Teo Afrocaribs Inc. website and your purchase of products through our online store.
By accessing our website or placing an order, you agree to comply with these Terms & Conditions.
If you do not agree with these terms, please do not use our website or place an order.
2. Products
Teo Afrocaribs Inc. offers a selection of Afro-Caribbean groceries and fresh foods, including meats, poultry, fish, seafood, grains, tubers, spices, seasonings, beverages and pantry products.
Product descriptions, photographs and other information are provided to help customers make purchasing decisions.
Actual product appearance, packaging, size or presentation may vary.
3. Product Availability
All products are subject to availability.
A product displayed on the website may become unavailable before an order is processed.
Where a product becomes unavailable after an order has been placed, we may contact the customer regarding an appropriate replacement, adjustment or refund.
4. Prices
Prices displayed on the website are subject to change without notice.
The price applicable to an order is the price displayed at the time the order is placed, subject to any applicable correction or adjustment.
Additional delivery or applicable charges may apply.
5. Orders
Placing an order constitutes a request to purchase the selected products.
Teo Afrocaribs Inc. reserves the right to decline, cancel or modify an order where necessary, including where:
- A product is unavailable
- There is an apparent pricing or listing error
- The order information is incomplete
- Delivery cannot reasonably be completed
- There is suspected fraudulent or unauthorized activity
6. Payment
Customers must provide accurate payment and billing information when completing an order.
Payment must be successfully processed before an order is released for fulfilment unless another payment arrangement has been expressly agreed.
7. Delivery
Delivery is subject to availability, delivery area, product requirements and operational schedules.
Customers are responsible for providing accurate delivery information and being reasonably available to receive their order.
For more information, please see our Delivery Policy.
8. Fresh & Frozen Products
Customers acknowledge that certain products sold through our store are perishable or temperature-sensitive.
Customers should inspect these products promptly after delivery and store them appropriately.
9. Returns & Refunds
Returns and refunds are handled in accordance with our Return & Refund Policy.
Certain fresh, frozen and perishable products may not be eligible for return.
10. Website Use
Customers agree not to:
- Use the website for unlawful purposes
- Attempt to interfere with website security
- Introduce malicious software or code
- Attempt unauthorized access to website systems
- Misuse website content or services
11. Website Content
The content of this website, including text, graphics, images, logos and other materials, is intended for general information and shopping purposes.
You may not reproduce, copy, distribute or commercially exploit website content without appropriate authorization.
12. Errors & Corrections
We make reasonable efforts to keep product information accurate.
However, occasional typographical, pricing, product description or availability errors may occur.
Teo Afrocaribs Inc. reserves the right to correct errors and update website information when necessary.
13. Limitation of Liability
To the extent permitted by applicable law, Teo Afrocaribs Inc. will not be responsible for losses resulting from circumstances beyond our reasonable control, including delivery interruptions, service outages, supplier issues or events outside our control.
Nothing in these Terms & Conditions excludes rights or protections that cannot legally be excluded.
14. Changes to These Terms
We may update these Terms & Conditions from time to time.
Updated terms will be published on this page.
15. Contact
For questions about these Terms & Conditions, please contact Teo Afrocaribs Inc. using the contact information published on our website.
PRIVACY POLICY
1. Introduction
Teo Afrocaribs Inc. respects your privacy.
This Privacy Policy explains how we may collect, use, store and protect information when you visit our website, create an account, place an order, contact us or otherwise interact with our online store.
2. Information We May Collect
Depending on how you use our website, we may collect information such as:
- Name
- Email address
- Telephone number
- Billing address
- Delivery address
- Order information
- Payment-related transaction information
- Customer service communications
- Website usage information
- Information you voluntarily provide to us
We do not need your full payment-card details to provide our store services where payment is processed by an external payment provider.
3. How We Use Your Information
We may use information we collect to:
- Process and fulfil orders
- Arrange deliveries
- Communicate about orders
- Respond to customer enquiries
- Provide customer support
- Process returns and refunds
- Improve our products and services
- Maintain website security
- Prevent fraud or misuse
- Meet applicable legal or regulatory obligations
4. Payment Information
Payments may be processed through third-party payment providers.
Where payment processing is handled by a third party, the payment provider may process payment information according to its own privacy policy and terms.
Teo Afrocaribs Inc. does not intentionally collect or store payment-card information beyond what is necessary for processing and record-keeping.
5. Cookies
Our website may use cookies and similar technologies to help:
- Keep the shopping cart functioning
- Remember customer preferences
- Understand website usage
- Improve website performance
- Support website security
- Provide relevant website functionality
Customers may be able to manage cookies through their browser settings.
Disabling certain cookies may affect website functionality.
6. Sharing Information
We may share necessary information with trusted service providers where required to operate our business.
These may include:
- Payment processors
- Delivery and logistics providers
- Website hosting providers
- IT and technical service providers
- Customer support providers
- Professional advisers
- Government or regulatory authorities where legally required
We do not sell customer personal information simply for the purpose of selling customer data.
7. Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and meeting legal obligations.
9. Your Privacy Rights
Depending on applicable privacy law, you may have rights concerning your personal information, including rights to request access to, correction of or deletion of certain information.
Requests may be subject to applicable legal requirements and exceptions.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
Teo Afrocaribs Inc. is not responsible for the privacy practices or content of third-party websites.
Customers should review the privacy policies of third-party services they use.
11. Children’s Privacy
Our online store is intended for general consumers and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children without appropriate authorization where required by law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable legal requirements.
The updated version will be published on this page.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Teo Afrocaribs Inc. using the contact information provided on our website.
Teo Afrocaribs Inc.
Authentic Afro-Caribbean Groceries & Fresh Foods